| Unless your collision shop personnel are
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| | to the estimators to customer service to
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| up on the latest knowledge and repair
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| | detailers, if you want to have a
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| technology and are constantly learning
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| | successful and strong business that puts
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| more, your business is probably falling
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| | out high-quality work, you must invest in
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| behind the competition. Yes, training
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| | continuing education.One reason many shop
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| can be expensive sometimes. But by not
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| | owners give for not investing more in
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| devoting part of your budget to this
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| | training is they feel that newly trained
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| important aspect of your business could
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| | personnel will just go to the competition
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| cost your shop more in the long run.The
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| | - so why pay to train some other shop's
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| collision repair industry is changing
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| | personnel? This is a very bad philosophy
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| faster and faster every year and so are
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| | to have. It is demotivating, shows a lack
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| the vehicles. Just when you think
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| | of trust, and can breed contempt amongst
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| everyone is up to speed, changes are
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| | employees. If you don't trust your techs
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| made. Your techs need to know about any
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| | and staff, they won't trust you either
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| and all changes - all the time. Think
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| | and you probably shouldn't be working
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| about all the computers and wiring on
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| | together anyway. This is not to say that
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| today's vehicles. Hook up a wire
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| | every new employee should immediately be
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| backwards and you might burn up a car. Or
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| | sent to specialized and advanced
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| take aluminum. It is being used in more
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| | training. It may be a good idea to have a
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| and more newer cars and this metal
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| | stated policy that employees must work
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| requires completely different procedures,
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| | for the company for 90 days before they
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| techniques, and even special tools to
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| | may attend any training. Some companies
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| repair it properly.And don't forget about
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| | even have employees sign an agreement
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| your non-tech staff. Everyone in the shop
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| | that states if the employee leaves the
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| - from the front end to the back end -
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| | company within 12 to 24 months of any
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| needs to participate in continuing
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| | paid training, the training fees must be
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| education. Think about your front office
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| | repaid. This is fair and may work for
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| and customer service staff. Could they
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| | your business.Actually, training builds
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| benefit from going through a conflict
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| | loyalty. Research has shown that most
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| resolution training course? Could the
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| | employees who consistently participate in
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| estimator produce better estimates if he
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| | continuing education are more loyal to
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| understood how to use the P-Pages better?
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| | their employer. They know that training
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| And, since the estimator is really the
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| | helps separate the good shops from the
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| front-line sales representative, would
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| | bad ones. It also helps to build
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| advanced sales technique training make
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| | camaraderie within the entire shop.
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| this person a more valuable asset to your
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| | Whether personnel should participate in
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| business by closing more jobs? And don't
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| | training should not be a question. It is
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| forget the detailing department. They can
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| | something that just needs to be budgeted
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| be taught new tips and tricks, too.The
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| | for on an annual basis.
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| bottom line is this: From your "A" techs
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|
