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Article #75: Thrive on Shift & Change

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"Bodacious" means to be bold, want him to know about my personal life,
outstanding, and remarkable. Take those partly because it wasn't his concern but
attributes to work and you're on your way also because I wanted to maintain my
to building a fulfilling, bodacious reputation for being competent,
career. Does having a bodacious career efficient, and successful. So, courage
sound exciting to you? It is! After in hand, I asked for a new role. Within
starting as an $8 an hour customer a few days he made me a job offer;
service rep, I rose through the ranks of corporate training manager. My
AOL, accepting four promotions and burgeoning Bodacious Career took another
surviving over six layoffs to become the turn.
head of corporate training for 12,000 From this experience and countless
employees. Along the way I learned I others, I gained a few ideas about
needed to be bodacious to achieve the dealing with change. Consider these for
career I wanted. Out of that experience your own Bodacious Career.
I created my "cheat sheet" of ten As you thrive on shift and change, expect
essential Bodacious Career Builders. some initial discomfort. Old weaknesses
Here's number seven: Thrive on Shift and and insecurities that you managed to
Change. efficiently camouflage in the old systems
At AOL, my entire career was about rapid suddenly make themselves obvious again.
shift and change. For the first seven The stress of change can lower your
years, I was totally focused on the call immunity system and cause you to catch
center. I was promoted from customer the flu, a cold or a case of hives. You
service rep to trainer to training may temporarily feel like a mess.
manager and then to call center manager. Learn to lead with your value. Trust
Soon other areas of my life - namely one that you can be resourceful. As you
last-ditch effort to save my marriage research options, look beneath the
after a year's separation - demanded that surface. The alchemy of your passions,
I make a major change. I needed to combined with external needs may create
shift some of the energy I was dedicating an opportunity for you that hadn't
to AOL into reviving my marriage existed before.
I considered leaving the company Get outside perspective whenever you can.
altogether, but that seemed too drastic. You may not know how good you really are
So I started looking around the company until you leave your fishbowl. When
to see where else I might be able to we're sealed up in our own environment,
offer value. After 10 years and more working hard, and focusing on the tasks
than 1200 employees, the company still immediately in front of us, we can lose
had no management training program and perspective. So get out there! You may
the new human resources VP was looking discover that you are further ahead than
for a corporate training manager. you thought.
I knew I could help in developing and Shifting and changing may cause you to go
influencing this group of contributors. through some major culture shocks and
I thought I could have a greater impact climate changes. As with every
throughout the organization and remove alteration in your life you create or any
myself from the pressure-cooker alteration that comes you way (let's face
atmosphere of the call center. Instead it, some events are out of your hands),
of ten- to twelve-hour days, maybe I you may feel alien to your new
could reduce it to eight or nine. circumstances. Don't worry, you'll grow
I didn't wait until I saw a job posting. into them. Soon you'll be more than
I took the initiative and contacted the surviving, you'll be thriving!
VP Although I was motivated to make a BODACIOUS CAREER BUILDER #7: Be honest
change for personal reasons, I emphasized about how you handle change in your
to him my desire to help build the career and life; make a commitment to
company from the inside out by quickly thrive, not just survive.
developing skilled managers. I didn't






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