IT*CareerNET

Resume of Hot Candidate:
S. P.

Objective

To obtain a Project Management position in the Information Systems environment, providing an opportunity to apply software product management experience, project management experience, resource management ability, organizational and planning proficiency, effective analytical and technical problem solving expertise, excellent verbal and written communications, and team leadership skills in the support of organizational business objectives.

Professional Experience

Consultant / R&B Desktop Publishing - Baltimore, MD / May 1999 - Present

Provided technical consulting for PC-based publishing environment; including software upgrades, system management, and problem resolution.

Operations & OpenVMS Product Manager / Raxco Software, Inc. - Gaithersburg, MD / January 1999 - May 1999

Provided software product management for Raxco’s Internet-based E-Commerce business portfolio.  Provided product marketing assistance to Marketing by communicating technical knowledge of product.  Responsible for the management of the OpenVMS Systems Performance and User Support product portfolio, including: software development, product release planning and scheduling, business relationships, technical writing, and technical support to ensure the delivery of quality solutions.  Responsible for the management and direction of Technical Operations for the Sales Support, Customer Service, Production, and Information Technology teams.  Project leader for corporate database solution implementations, including: management of internal/external DBA resources, project planning and cost analysis, scope and change management, administration, training activities, business rules planning and implementation, and liaison to senior management.

Operations Program Manager / Raxco Software, Inc. - Gaithersburg, MD / November 1997 - January 1999

Responsible for the management of all aspects of assigned projects to successful completion, and overall health of operations for corporate infrastructure.  Responsibilities include: technical representative for all product groups; international liaison for international distributors; interface for contractor relations; production coordinator for software product releases; project leader for corporate migration to ONYX Software database (migrated Sales, Marketing, Accounting, Customer Support, Maintenance, and Production); project leader for migration of software production to corporate headquarters; production manager.

Manager, Customer Support / Raxco Software, Inc. - Gaithersburg, MD / August 1997 - November 1997

Managed activities of workers in the information processing department.  Responsible for the overall direction, coordination, and evaluation of the Post Sales Technical Support and Technical Documentation departments.

Supervisor, Technical Services / Raxco Software, Inc. - Rockville, MD / June 1996 - August 1997

Supervised and coordinated activities of workers in the information processing department.  Responsible for the overall direction, coordination, and evaluation of the Post Sales Technical Support, Quality Assurance, Technical Documentation, and System Management departments.

Senior Technical Analyst / Raxco Software, Inc. - Rockville, MD / August 1995 - June 1996

Supported organization’s performance, system management, and user support products as a Senior Post-Sales Support Representative/Quality Assurance Analyst.  Provided second-level technical assistance to post/pre-sales representatives, and telephone support to domestic and international customers.  Analyzed and diagnosed product problems.  Performed structured functional, integration and certification testing.  Provided technical reports to Raxco personnel.  Supplied training and seminars to technical staff to improve technical proficiency.  Interfaced with product management, sales, marketing, developers, QA, documentation, production and distributors worldwide to ensure technical quality of software products.

Consultant / SoftTech Solutions, Inc. - Wilmington, DE / April 1995 - August 1995

Course development for Digital’s ManageWORKS Workgroup Administrator.  Developed instructional course on management solutions for heterogeneous PC environments.  Installed and configured LAN Manager, NetWare, and SNMP NOS environments for product management/development stages.  Created user accounts, volume shares, set security attributes, and managed network resources.  Developed courseware utilizing Information Mapping’s Strategies for Developing High-Performance Documentation.

Consultant / Intervise Consultants, Inc. - Rockville, MD / March 1995 - April 1995

Presented a product evaluation of SupportMagic for Windows (a help desk call tracking application) to Hekimian Laboratories, Inc. (a telecommunications test equipment manufacturer).  Evaluation included interaction of help desk application as it relates to data availability, reliability, security, remote communication security, and backup/ recovery.  Recommended alternative solutions to current and future implementations.

Consultant / R&B Desktop Publishing - Baltimore, MD / December 1994 - March 1995

Provided technical consulting for PC-based publishing environment; including hardware/software upgrades, system management, and problem resolution.

Senior Systems Support Engineer / CCS Systems, Inc. - Lanham, MD / August 1993 - December 1994

Supported organization’s business line as a senior technical resource for pre/post sales.  Provided system management and consulting to customer base; including software installations/upgrades, and network configuration.  Provided site planning and system integration of Windows NT/Advanced Server on The Network Connection’s M2 NT Server platform.  Provided technical support to field engineers.

Regional Systems Support Engineer / Digital Equipment Corporation - Landover, MD / July 1990 - August 1993

Provided hardware/software service delivery support for complex systems in the Mid-Atlantic Region; utilizing strong knowledge of VMS operating system internals and debugging tools to analyze and diagnose intermittent system anomalies.

Regional Support Engineer / Digital Equipment Corporation - Landover, MD / September 1987 - July 1990

Technical resource for customer service issues.  Reviewed origin of failed or degraded customer systems and directed on-site technical activities of district engineers in the Mid-Atlantic Region.  Demonstrated supervisory and management skills in this leadership role, by directing the activities and managing internal corporate resources required by district personnel in a service oriented environment.  Developed and presented technical plans to management and customer personnel for the implementation and resolution of system outages.  Prepared and conducted technical seminars to assist and increase district independence.  Presented over 100 seminars to district personnel on “predictive analysis”, based on Digital’s Symptom Directed Diagnosis (SDD) tools.

Customer Service Engineer I - IV / Digital Equipment Corporation - Landover, MD / June 1979 - September 1987

Recognized for outstanding performance, resulting in various promotions through levels I to IV within the course of eight years.  Maintained customer account base for remedial system/option level repair and preventive maintenance.  Configured and installed system hardware, software and peripherals.  Assisted and supported engineers in specialized areas.  Diagnosed and repaired a diversity of line printers as a hard-copy specialist.

Operating Systems: Windows NT 4.0, Windows 95/98, Windows 3.1x, OpenVMS VAX 5.0-7.1, OpenVMS Alpha 6.0-7.1, Pathworks V5.0, MS-DOS.

Programming Languages: VAX C, VAX Macro, Digital Command Language (DCL).

Hardware Experience

Includes IBM compatible PCs/servers; DEC Alpha and Intel-based PCs; DEC Alpha systems; DEC VAX systems; DEC clusters (CI, NI, MI, DSSI); LAT, LAVC, Pathworks, and Windows NT networks.

Education

Mastering Computers - Scottsdale, AZ / 1998
Completed Windows 95 CertTRACK Microsoft Certification workshop.
Mastering Computers - Scottsdale, AZ / 1998
Completed Windows NT 4.0 CertTRACK Microsoft Certification workshop.

Wave Technologies - Reston, VA / 1997
    Completed Windows NT v4.0 Core Technologies and Administration seminar.

Digital Equipment Corporation - Maynard, MA / 1979 - 1993
    Internal technical courses and seminars.

Data Processing Institute - Baltimore, MD / Major: Computer Services / May 1979
    Completed technical certification requirements.

Devry Technical Institute - New Jersey / Major: Computer Engineering / March 1978
    Coursework for Computer Engineering degree.

Accomplishments

Services Engineering Review Board / Digital Equipment Corporation - Colorado Springs, CO / 1990
    Completed qualifications for Systems Support Engineer (Level II).

Technical Career Development Program / Digital Equipment Corporation - Landover, MD / 1987
    Completed qualifications for Support Engineer (Level I).

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