| Process improvement is vital in an information | | | | employees understand how to motivate staff across |
| technology business. When there is a dozen staff | | | | an organization and create a desire for IT personnel |
| members running around repairing computers, there | | | | to provide quality support to everyone they help. |
| has to be a process to the madness. If one | | | | Quality begins with a clear understanding of what the |
| customer issue arises that is easy for one employee | | | | customers needs really are. It also includes courteous |
| to solve, but the same issue takes another employee | | | | behavior and working in a timely fashion. Customers |
| 4 hours to troubleshoot, there is some sort of | | | | rely on IT organizations to provide the best support |
| disconnect. This actually occurs all of the time with an | | | | possible because their job depends on it. Training |
| information technology industry. Training Six Sigma to | | | | employees in Six Sigma is the best thing a business |
| employees in IT will help with documenting fixes and | | | | can do with their IT staff. When they can ensure all |
| repairs of hardware or software issues. This will allow | | | | equipment is up and running as it should be, everyone |
| for someone who doesn't know how to fix an issue | | | | can do their jobs and there is no downtime. |
| to walk right up and perform the fix in a few | | | | The information technology industry can benefit from |
| minutes rather than a few hours. Process | | | | training Six Sigma to all staff members. This includes |
| improvement can be learned and imprinted in the | | | | entry level positions, team leaders, and even |
| mind of employees when you send them to Six | | | | management. Management might go to Six Sigma |
| Sigma courses. | | | | Black Belt training while entry level staff learns the |
| Quality support is very important with information | | | | basic methodologies. This is beneficial to a company |
| technology also. Just because you are fixing a | | | | because the IT staff will learn how to improve |
| computer for someone that works for the same | | | | processes by documenting, how to provide total |
| company doesn't mean they are not a customer. | | | | quality support, and meeting the customers needs. |
| Internal employees are your customer if they are | | | | Six Sigma Training can ensure the success of |
| calling you for support. Training Six Sigma helps | | | | business - even in the IT department. |