| "> | | | | - Information security |
| Outsourcing Information Technology (IT) functions | | | | - Reporting structures |
| will help your business to focus on core tasks and | | | | - Network availability |
| help reduce development costs. But creating a very | | | | - Information security |
| effective model will of course depend on your | | | | - Disaster recovery |
| organization's ability to effectively manage projects | | | | - Conflict resolution |
| and processes that are outsourced. The International | | | | - Contract termination |
| Association of Outsourcing Professionals is known to | | | | You will need to make sure that you and your |
| rank the top outsourcing service providers on the | | | | vendor know precisely who is accountable for what. |
| basis of certain key factors which include | | | | Make sure that you also have the right team |
| management capabilities and competency. You will | | | | in-house to effectively manage your company's |
| need to make sure that your vendor improves upon | | | | Information Technology outsourcing processes and |
| competence and also has a high quality management | | | | outcomes for activities which range from: |
| team that clearly understands your type of business | | | | - IT maintenance |
| and the Information Technology tools that will be | | | | - Product engineering |
| required in order to achieve your aim. | | | | - Software development |
| You will need to set very well defined | | | | - Re-architecture |
| deliverables in place. You will also need to go beyond | | | | - Testing and systems integration |
| the Request for Proposal (RFP) and state clearly | | | | - Application management |
| what you expect. Make sure that you and your | | | | Ensure that you appoint managers who have |
| vendor are most definitely on the same page | | | | technical and soft skill and who also understand the |
| regarding your outsourcing agreement which will | | | | intricacies of working across two or more |
| contain the following: | | | | organizational cultures. Who can also effectively |
| - Fee structure | | | | account for costs on monthly basis, who is also |
| - Deadlines | | | | pretty well versed in the successful sharing of assets |
| - Metrics | | | | and or resources and lastly, who can build and also |
| - Total budget | | | | manage relationships. |
| - Input details | | | | Make sure that your vendor at regular intervals |
| - Risks | | | | innovates and cleverly find a way to reduce and |
| - Governance | | | | update communication systems. |
| - Expected quality | | | | Thanks to modern technology, being able manage |
| - Communication processes | | | | your information technology outsourcing is not |
| - Rewards | | | | difficult at all, with fast and efficient ways of |
| - Ethics | | | | communicating, you no longer have to worry about |
| - Performance indicators | | | | shelling a colossal sum in order to successfully |
| - Penalties | | | | manage your IT outsourcing. |