| The CEO and CFO have that from their own | | | | for SCM applications is as complex as ever. The |
| previews, but they don't understand how work really | | | | addition of emerging technologies like RFID into the |
| gets done, how the business truly operates, the way | | | | mix of legacy point-to-point approaches, the frame |
| CIOs do. | | | | relay darling, and the simplification afforded by OCx |
| Software demonstrations. With virtual machine | | | | backed IP protocols....means your IT staff will be |
| technology, users can quickly recreate a clean | | | | pegging their stress meter trying to make a decision. |
| operating system environment or system | | | | To navigate the aspect involving researching and |
| configuration. | | | | acquiring the right bandwidth solution....do yourself a |
| Because the whole idea is to customize each system | | | | favor. |
| to a specific enterprise needs, there is no universal | | | | Consolidated service desk [CSD] software has |
| definition of Customer Relationship Management CRM, | | | | evolved to enable IT staff to proactively address |
| which has both business-to-business and | | | | user and system problems. The software can |
| business-to-consumer applications. | | | | prioritize calls, analyze problem frequency, and identify |
| Many of the largest carriers use H.323 in their core | | | | patterns. |
| backbones, and the vast majority of callers have little | | | | We've talked to some visionary leaders who see |
| or no idea that their POTS calls are being terminated | | | | their role as IT professionals as fundamentally being |
| over VoIP. So really SIP is a useful tool for the local | | | | in the change business. That's a radical statement. |
| loop and H.323 is like the fiber backbone. | | | | The Chief Information Officer CIO has to really |
| Wouldn't CRM be wonderful if the enterprises from | | | | understand how to transform a enterprise within its |
| whom we regularly make purchases actually knew us | | | | manufacturer by a combination of technology and |
| well enough to anticipate our needs and offer better | | | | process innovation. |
| service? Well, CRM may be able to deliver on that | | | | Similar to most other industries, pharmaceutical |
| wish. | | | | enterprises that wish to succeed in the current |
| CIOs are uniquely positioned to have a pan-business | | | | economic downturn must work harder to please their |
| view. Unfortunately, the rest of the enterprise often | | | | customers. Integrated CRM applications offer the |
| seems stuck in the idea that the Chief Information | | | | solutions many plows looking it goes. |
| Officer CIO is still the acronym-spouting geek. That's | | | | Some cost savings are due to using a single network |
| unfortunate because most CIOs realize their job | | | | to carry voice and data, especially where users have |
| today is not about technology; it is about solving | | | | existing under-utilized network capacity they can use |
| business problems. | | | | for VoIP at no additional cost. Some Internet |
| Lawmakers and budget officials worry they | | | | connections are asymmetrical, i.e. the upstream data |
| aren’t getting sufficient returns on IT | | | | rate is significantly lower than the downstream data |
| investments. Yet many agencies can only measure | | | | rate. This places a final absolute throttle to the |
| progressby reporting the amount of money | | | | transmitted data rate and thus voice quality. |
| they’ve thrown at the problem.Some | | | | A honey pot is a system that looks and acts like a |
| don’t know what to measure, or how to go | | | | production environment. The system is deployed in |
| about it. | | | | specific points of the corporate network with enough |
| The larger the Information Technology IT | | | | interesting data to attract attackers, but the system |
| investments, the greater the risks associated with | | | | is full of logging sensors. Its mission is to discover as |
| operations-Information Technology IT execution, and | | | | much as possible about new hacking tools and |
| the greater the need for regular discussion between | | | | techniques and to foul the attacker long enough so |
| CIOs and the executives managing the business | | | | that security managers can patch real systems |
| operations. | | | | against new kinds of attacks. |
| The answer to how to meet bandwidth requirements | | | | |