| Why? Budget is where the future is. | | | | 3. ABILITY to say NO |
| Thats right, it is the fastest growing segment in the | | | | I know, you were trained to the 'customer is always |
| hospitality trade and will continue to expand for time | | | | right' but this is not where it is to be practiced. This is |
| to come. | | | | a mass market and any deviation (customization) |
| But that is not where hospitality /service is. | | | | costs money. you have to be able to say NO to |
| Most of the brands are self-help, good looking motels. | | | | things that are not available/provided |
| If you walk in with skills you learnt in Hotel | | | | 4. Technology Savvy |
| Management Schools, you would not only fail | | | | If you don't know how it all works together, you will |
| magnificently, you may want to go back and strangle | | | | be at sea and without a life jacket. As these brands |
| some of the faculty. | | | | grow, technology will play a big part in facilitating |
| Here are my 5 skills for career success in Budget | | | | multi-location issues and guest services |
| Hotels: | | | | 5. Process Management |
| 1. MULTI-TASKINGmore than any other space, this | | | | Everything is laid down in a manual and your job is to |
| segment, requires and rewards individuals who have | | | | learn it, implement it and train it further. don't |
| the capacity to take on a myriad of roles without | | | | question, don't try and change these things, just |
| the slightest reluctance and hesitation. | | | | follow them. if it says, one swipe of the rag, then |
| 2. Think Efficiency | | | | thats it. |
| In everything that you do here, efficiency is the key | | | | Its a space that will give you a chance to take on |
| word. Customer happiness/satisfaction will follow, | | | | mega responsibilities at a very early stage/age and |
| once they are educated enough on what is on offer | | | | you better learn to forget that 14 course meal they |
| and what isn't. | | | | were teaching you in fnb classes!! |