| Why? Budget is where the future is. | | | | |
| | | | 3. ABILITY to say NO |
| Thats right, it is the fastest growing | | | | |
| segment in the hospitality trade and will | | | | I know, you were trained to the 'customer is |
| continue to expand for time to come. | | | | always right' but this is not where it is to |
| | | | be practiced. This is a mass market and any |
| But that is not where hospitality /service | | | | deviation (customization) costs money. you |
| is. | | | | have to be able to say NO to things that are |
| | | | not available/provided |
| Most of the brands are self-help, good | | | | |
| looking motels. | | | | 4. Technology Savvy |
| | | | |
| If you walk in with skills you learnt in | | | | If you don't know how it all works together, |
| Hotel Management Schools, you would not only | | | | you will be at sea and without a life jacket. |
| fail magnificently, you may want to go back | | | | As these brands grow, technology will play a |
| and strangle some of the faculty. | | | | big part in facilitating multi-location |
| | | | issues and guest services |
| Here are my 5 skills for career success in | | | | |
| Budget Hotels: | | | | 5. Process Management |
| | | | |
| 1. MULTI-TASKINGmore than any other space, | | | | Everything is laid down in a manual and your |
| this segment, requires and rewards | | | | job is to learn it, implement it and train it |
| individuals who have the capacity to take on | | | | further. don't question, don't try and change |
| a myriad of roles without the slightest | | | | these things, just follow them. if it says, |
| reluctance and hesitation. | | | | one swipe of the rag, then thats it. |
| | | | |
| 2. Think Efficiency | | | | Its a space that will give you a chance to |
| | | | take on mega responsibilities at a very early |
| In everything that you do here, efficiency is | | | | stage/age and you better learn to forget that |
| the key word. Customer happiness/satisfaction | | | | 14 course meal they were teaching you in fnb |
| will follow, once they are educated enough on | | | | classes!! |
| what is on offer and what isn't. | | | | |